Step 1: Send us a message about your order details by clicking the "wholesale inquiry" button on the product page, or via the "Contact" Form, or email us directly at email@example.com
Step 2: Offer Sheet will be sent to you within 24 hours after receiving your message.
Step 3: Invoice will be sent to you after Offer Sheet is confirmed.
Step 4: Make the payment.
Step 5: Processing your order and delivery on time.
2.Is there a minimum order quantity?
No there isn't any minimum order quantity needed. You can buy one bundle, a hundred bundles or more. The more you buy, the more discounts you get.
3.Where is the product shipped from? What is the cost of shipping?
All our products are shipped from China. We ship orders using DHL to the United States and other couriers according to the areas. We do offer expedited shipping at the cost of customers' expense and estimated delivery costs/time vary depending on which kind of service is chosen, the weight of the package, and the delivery destination.
4.How to pay for my order?
Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T), or Paypal, a +5% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will inform you as soon as possible.
5.I noticed that some of the bundles have a slightly lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?
Absolutely. This is perfectly normal. Please understand that 100% pure virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.
We ship worldwide!
Your orders will be shipped from our warehouses located in either China Mainland or US Warehouses. Items in stock are shipped within 24 hours; customized items are shipped within one week.. We ship Monday through Friday, excluding weekends and holidays. You will receive a tracking number once your order shipped.
|SERVICE||ESTIMATED TIME||Order Processing Time|
|USPS / UPS||3-4 Business Days||1-2 Business Days|
|DHL Express||3-4 Business Days||1-2 Business Days|
|FedEx Express||3-4 Business Days||1-2 Business Days|
TRACKING YOUR ORDER:
You will receive a confirmation email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
COURIER PHONE NUMBERS:
|COURIER||PHONE||GET HUMAN INSTRUCTIONS|
|USPS||1-800-275-8777||Press 0 , then 0, then press 5, then 5, then 2|
|DHL Express||Varies by country||Click here for customer support|
INCORRECT ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address is correct. Orders are generally shipped in the next business day. If you made an error with your shipping address, please contact us at firstname.lastname@example.org before order shipment. If your order has already been processed or has been shipped, we are no longer able to change the address. The only thing we can do is wait to see if the package gets returned to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you upgraded your shipping and the package was returned to us due to an incorrect address, and you would like a refund, you will not be reimbursed for the upgraded shipping fees)
Customers are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise you as to how much these fees might be, we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming from outside of your country.